Refund policy
All sales are final. We accept returns or exchanges for product damaged in transit or if the incorrect item was shipped to.
Unfortunately, we cannot cancel your order if you changed your mind or no longer have a need for this item. This also applies to orders placed by "accident".
Refunds and Exchanges: To be eligible for a refund or exchange, you must first email within 60 days of receiving the order
Are Currently In Transit (<30 days)
Because we ship our items from warehouses overseas, shipping usually takes anywhere from 6-18 days from date of shipping. If you need help tracking your order, don't hesitate to reach out via email (support@personalizeverything.com).
Are Currently In Transit (60+ days)
In the event that your order hasn't turned up after 60+ days in transit, it is likely that shipping congestion is much stronger than usual (e.g. during the holiday shopping season).
As an apology for the inconvenience, we will extend a full (100%) refund on the item or items within the order that are still in transit 60+ days from when you placed your order. You can keep the item(s) when it turns up!
Please note that due to COVID19, depending on your country, your package may be delayed due to new global restrictions and additional safeguards in place. It is difficult to know how long the delay is extended by, but you should receive updates with your tracking number.
All our partners and couriers are taking extra care and precautions during these challenging times in order to keep our communities safe, and we thank you for your understanding.
100% Money Back Guarantee
Buy with confidence! We offer a 100% money back guarantee* on all our paint by number kits! If you're not ready to return your product, but have some questions about your order, we highly recommend you visit our FAQ page!
If you are not completely satisfied with your order, you can return them to our Pennsylvania office location for a refund up to 50 days after you purchase (paints dry out after a few months so unfortunately we can't offer a longer return period).
**IMPORTANT: To begin the return process, please Contact Us with the following information:
- The order number included in your order confirmation email
- The email address used to place the order
- The FULL name and address of the purchaser
- Your purchase date
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Returned items must be in the same condition in which you received them. Unfortunately we cannot offer refunds for partially completed paintings.
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You will be responsible for paying for your own shipping costs for returning your item.
100% Shipping Guarantee
Buy with confidence! We offer a 100% shipping guarantee on all our paint by number kits!
Order with defective items
Send us a photo of the defect to our support email at support@personalizeverything.com or our Contact Us Page
*Indicate clearly what's wrong with the item or item(s). Items will be evaluated on a case-by-case basis, after which a replacement will be sent or a refund will be extended for orders of which the buyer is not at fault.
Order with any other issues
1. Reach out to us via email at support@personalizeverything.com or our Contact Us Page
2. Send the item to our USA office
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please include a printout of your order confirmation in the package for identification purposes.
3. Upon receipt, we'll ship you out a replacement painting or send a refund.
If you have any additional questions or concerns, please don't hesitate to reach out to us via email at support@personalizeverything.com or our Contact Us Page or message us through our Facebook page.
*For cancellations that have not been shipped a $2.00 payment processing fee will be deducted, for returns there is a $5.00 restocking fee.